I've been using Aqua Pump since I moved into my home 35 years ago. They service my iron & softener filters every year and have installed a well pump. Nothing but the highest marks for the BEST customer service and the total commitment and honesty they provide!
When I started to see blue stains in the sink and tub I realized the water treatment system was not working. Kevin came out and fixed the problem, which was only that the pump had lost its prime. While here he noticed that the expansion tank was badly rusted and should be replaced. He came back and completed that job. I was very pleased with the quality of the work and with the way Kevin showed concern and respect for my home and me. It is one thing for a company to have good products but you also must have quality people to represent you when they are in people's homes and businesses. I was very impressed with Kevin and hope if I ever need water system repairs again that he will be dispatched.
On a Monday morning our main well in Lebanon at Hillindale Farms, a poultry facility, stopped pumping. I called the emergency number and reported our situation. A tech was dispatched to our location within 15 minutes and diagnosed a bad pump. Next Scott and his crew were dispatched to the site to pull the piping and pump. This took most of the day since the pump was located over 800 feet. The pipe was uncoupled and stacked neatly by their crew. Next a new 10 horsepower pump was ordered and was scheduled to be installed on the following day. Unfortunately, the part supplier delivered the incorrect pump. But Aqua Pump was quick to solve the problem, and had the proper part delivered quickly. They reinstalled the new pump, the piping, and the electrical. At around 7 pm that night Scott tested the new pump and put us back online. We have had plenty of water ever since. I was very impressed with the response time and communication by everyone involved. Awesome job Aqua Pump!
Over 30 years ago Aqua Pump installed our pump system, and we didn't have to call them back until today! I called around 10AM, and they were here before noon. In 30 minutes we were up and running again. I can't say enough about the friendly, professional manner in which they handled my call. From Heidi, who answered the phone, to Vic Jr and Christopher who did the work. Bravo and thank you! We'd never call anyone else.
Monday I found water in my cellar, of course after business hours. Within 5 min of making the call the Technician (Kevin) had called me back. He made a quick fix to stop the leak then gave me details on what needed to be done. He was back the next afternoon and made the repairs. Kevin (and I apologize for not getting the other techs name) were very professional, explained what they had done and left the cellar cleaner then when they arrived. Aqua Pump has been my service provider for many years. Wouldn't go anywhere else. I highly recommend them.
In the middle of the record cold of February 2015 my water failed. After a quick emergency Sunday call that determined the submersible pump had failed Chip and Keven were back on Monday for the pump replacement. When the digging equipment didn't show up in time they jumped in and dug through the snow and frozen dirt by hand. Their work was professional. They answered every question. The job was done in quick time and most importantly I have water. Thank you Aqua Pump. I would not fail to recommend your company and technicians for any water problem.
Having them in my corner is one less thing to worry about in life. They maintain outstanding customer service from initial call to service people that arrive. This is the way to run a business and keep people happy with good flowing water. These folks really seem to want to help.
Last Monday while ending a shower - the water stopped running. A call to Aqua Pump was made and the response was someone would be there within the hour. However, the unexpected happened, they were here within a 1/2 hour. And we had water by 11 AM! Fantastic Service! This was exceptional service especially considering out of the 10 pumps they had on the truck none was the correct one and they had to go get one.
Thank you so much for your speedy service today. My wife had just come home from surgery and we had no water. I called and you folks came right out and fixed the problem right away. Chris and Chip were professional and friendly. We are happy customers and would recommend you to anyone.
Water stopped late last night. I called several Well/Pump companies in our area the next morning, and most didn't even answer the phone! Knowing our well is super deep, the cost of a total system failure freaked us out - especially since the house is relatively new! I called Aqua Pump and the women on the phone was knowledgable and very friendly. She put me in touch with the owner and he walked me through some simple things I could do to try and trouble shoot the issue to save some money. I'm not even sure what I did, but it worked and the water is flowing again! Their friendliness and willingness to help has guaranteed they'll get our business when the time comes to replace our pump or any other related services. Thanks again!
I found out we had no water in the house shortly after midnight and called Aqua Pump just after 8:00 a.m. Victor called me back within minutes. He tried to trouble shoot the issue with me over the phone. When we couldn't resolve the matter over the phone he was on site within an hour followed shortly by his team. They diagnosed the problem (pump was shot) and Victor told me I would have water shortly after lunchtime. True to his word, the pump was replaced and the water was flowing just after lunchtime. Victor and his crew were extremely neat and professional, and his quote was accurate and more than fair. Best of all they gave me the feeling that our house wasn't just "another house without water".
Last night our water stopped flowing! (in the middle of the crazy snow storm) That is huge for us, not only did we obviously have no water but no heat either!! We called Aqua pump this morning and within 1 hour Scott was here to save the day! Scott is a true gentleman, honest and kind. He quickly diagnosed the issue and fixed it within 45 minutes!!! It is very hard to find honest good guys it seems these days... Aqua pump has new customers for life in the Cloyds and I would recommend them to any one! Thank you again Scott!
We awoke to no water this morning (Dec. 17, 2013). My husband thought our well pump broke. We called Aqua Pump (at 5:15 a.m.) and were assured that someone would call us within a 1/2 hour. Lucky for us the pump was only frozen and my husband had it thawed out before they returned our call. Just knowing that they were ready to help us, especially at that time in the morning, made a bad situation brighter. We will definitely call them again if we need them. They sound like a great company. Thanks Aqua Pump, for answering the phone and giving us hope that help was on the way.
I had been in my new home for only 2 months when suddenly one night the well pump went. I was totally tapped out financially and worst of all it was a Friday night. I called around and no one could help me until I called these people. They showed up the next morning and helped me get my house water again. I cannot express enough how great these people are. They have hearts of gold when it comes to helping people out. My entire family thanks all the people at Aqua Pump for keeping our tap running.
Scott has been awesome and helpful every time I've dealt with him, but today Rick went above and beyond, giving excellent advice and guidance on fixing a problem I was having. Thanks!
Vic and the crew are over the top with their knowledge, expertise, professionalism and work ethics. Over the years in Somers, we have had excellent advice and service on our water needs and well repairs. You are truly a company that takes pride in your work while really caring about your customers needs.
On Monday, April 22, I called Aqua Pump and Jeff and Rick arrived promptly, correctly diagnosed the problem, and expertly and quickly corrected it. Positive attitude, professional in all respects.
3 hours ago I found my water pump dead, and 1 call to Aqua Pump and Mike was there in about an hour. I was back online in such a short time - makes me a very satisfied customer. Thanks!
I was very satisfied with the quick service that aqua pump provided my family when we didn't have any water. They were here in about an hour and fixed the problem.
I called this company at 8:00 am to report a problem with a water pump at a house I own in Stafford Springs. I live in South Carolina so it is very important to me to have reliable service in CT. They arrived at 8:30 am and had the problem resolved by 12:30! Every single person I spoke to was very professional and easy to talk to. I just couldn't be more satisfied with their service. If you need any plumbing assistance, don't waste any more time. Pick up your phone right now and call Aqua Pump. You will not be sorry! This experience makes me want to give up warm weather and move back to Connecticut.